Black Swan Solutions is a crisis management service provided by Empathia, Inc. that contracts with numerous organizations including the aviation, insurance, education, manufacturing, banking, sports and entertainment industries to assist in responding to large scale crises. Empathia, founded in 1982, is also a free standing, full service, global provider of employee assistance (EAP), work/life services, workplace culture assessment and optimization. As we bring on new customers, we continue to recruit for a variety of roles including:
EAP Affiliate Counselor: This role provides EAP services including clinical assessment and brief counseling. Minimum requirements include a Masters degree in a behavioral health field, state licensure and 5 years post-Masters experience. Special consideration will be given to applicants with more than 5 years of EAP experience, have obtained the Certified Employee Assistance Professionals (CEAP) credential, are EAPA members or have completed the EAS-C online program at www.eapassn.org. Click here to download Empathia’s Affiliate Manual.
Trainer: This role provides onsite training to promote employee wellbeing and support manager skills development. Minimum requirements include a Bachelors degree and experience facilitating presentations in a professional environment. Knowledge of EAP services preferred.
Trauma Response Specialist: This provider deploys to client locations to provide support to those affected by a critical incident; offers individual and group debriefings as well as management consultation to normalize reactions and emphasize resiliency. Minimum requirements include a Masters degree in a behavioral health field, state licensure and 5 years post-Masters experience.
Crisis Response Call Center (CRCC) Specialist: In the immediate aftermath of a large scale event, this telephonic based role is performed virtually from your home or office using cloud and web-based tools. The Specialist processes inquiries, provides updates, offers support and coordinates logistical assistance to those directly impacted as well to concerned family members. Successful completion of a 1.5 hour online training module followed by evaluation of role performance is required before becoming part of this network. Minimum requirements for this role include a Masters degree in a human services field, licensed or certified with 5 years of crisis response experience.
Victim and Family Assistance Specialist: Representing the client organization, this role deploys to a designated Family Assistance Center in the incident area and serves as a primary point of contact for victims and families for approximately 3-7 days post incident. The Specialist provides information, support and logistical assistance to an assigned victim or family OR performs an operational role in support of Family Assistance Center operations. Staffing generally consists of 12 hour shifts per day. Minimum requirements for this role include a Masters degree in a human services field, licensed or certified with 5 years of crisis response experience.