Why should I consider Black Swan Solutions as a service provider?

With significant crisis response experience, extensive depth and breadth of capabilities and state-of-the-art technology, we are uniquely qualified to assist organizations in preparing for, responding to and recovering from a crisis event. We are customer-focused and deliver services with passion, expertise, and a “one size fits one” mindset.


Do I need to contract with Black Swan Solutions before an event occurs?

For most services, yes. In order for our experts to effectively respond at the time of crisis, we must be knowledgeable about the organization’s culture, have mutual understanding of roles and responsibilities and be able to implement pre-established policies and procedures focused on communication and exchange of information. In representing the affected organization at the time of crisis, our reputation is also at risk and we strongly believe that an effective response requires not just a contractual relationship, but rather a relationship in which the organization and Black Swan Solutions have met, exchanged ideas and jointly developed procedures.


How does your pricing work?

Pricing for our services varies. For some of our services, such as our Call Center, we typically charge an annual retainer plus hourly fees per labor category, should the call center be activated. Clients access our technology through an annual subscription. Some services, such as planning, training and testing, can be priced on a fee-for-service basis. We recommend that you contact us to discuss for a more detailed overview of pricing.


What industries or types of organizations utilize your services?

Black Swan Solutions serves a wide array of industries and some of the most recognizable brands in the world. Among others, we contract with financial institutions, insurance companies, professional sports organizations, trade associations, schools, colleges and universities, and airlines. Any organization that wants to be able to account for people in the aftermath of a facility or community evacuation, has large crowd exposure, or wants to ensure appropriate support for victims and families in the aftermath of a crisis, will find our suite of services a valuable addition to their crisis management plan.