Emergency operations plans come in many shapes and sizes and one fact is indisputable – there is no one size fits all.

However, there are some features – borrowed from airlines who have some of the most stringent standards by legislation – that are essential regardless of industry, size or demographic.

Black Swan Solutions has decades of experience working with organizations of all kinds in responding to crises and we have compiled a list of lessons learned in one short article.

Learn more about how you can improve your emergency operations plan in ways that will improve your response in a crisis, as well as protect your brand reputation.