Specialized Hotlines That Address Critical Needs

Black Swan Solutions provides a stand-ready call center that can be operational within 60 minutes of notification. Originally designed for disaster response and mass casualty events, the center has now been expanded to address a wide array of scenarios, including anonymous threat reports, data breaches, and product recalls. We can also serve as an overflow call center, crisis recovery call center or a Human Resources Phone Bank.

Our call center is accessible 24/7 via a dedicated toll-free number and is the only one of its kind. No third party call centers are ever utilized.

Based on the magnitude of the event, call volume, and/or client preferences, our call center is scalable and can be staffed with 2 to 200+ seats simultaneously. We can process thousands of calls per hour, a volume that is not uncommon for organizations to experience when they are in crisis.

Our Threat Report Hotline Protects People and Brands

In response to the increasing threat of violence in workplaces, on campuses and at venues, we have developed an anonymous threat hotline that is available 24/7 via a dedicated toll-free number. Our threat hotline helps your organization uncover possible threats of violence or criminal acts that may adversely affect the safety of people and the reputation of the organization.

Threat hotline calls are processed by a master’s prepared behavioral health professional who conducts an assessment and gathers pertinent details from the caller. A priority is assigned ranging from low to imminent threat, and a report is automatically transmitted to designated individuals within the organization.

For imminent threats, a phone call is made to an available 24/7 contact(s) identified by the organization.

Our Data Breach Line Provides Helpful Information and Support

Individual and corporate reliance on the transmission and storage of personal information via the internet has increased the risk of a potential data breach. Unfortunately, data breaches are becoming more and more of a common occurrence.

Black Swan Solutions has the expertise to assist your organization should you experience a data breach. As a client, you will receive an incident specific toll-free number to distribute to affected individuals. Our data breach hotline can be operational within 60 minutes of notification and can process thousands of calls per hour.

Representing your organization, our hotline specialists will provide and collect information and explain the next steps as necessary to callers. Messages crafted by the organization are delivered. Real time reports are generated and transmitted to client organization at pre-determined intervals to ensure that you have the most up-to-date information at all times.

Our Hotline Can Help You Manage a Product Recall.

Product recalls can generate thousands of potential inquiries that can quickly overwhelm an organization’s existing resources. Black Swan Solutions has the expertise to assist your organization should you experience a product recall.   As a client, you will receive an incident specific toll-free number to distribute to affected individuals. Our product recall hotline can be operational within 60 minutes of notification and can process thousands of calls per hour.

Representing your organization, our hotline specialists will provide and collect information, document common questions or concerns and explain steps in the process. Real time reports are generated and transmitted to client organization contacts at pre-determined intervals to ensure that you have the most up-to-date information on the recall efforts at all times.

An Overflow Call Center for Reliable, Standby Support

As part of business continuity planning or as a result of a crisis, our call center can serve as the following:

  • a redundant communication center
  • an interim resource until the organization can establish an alternate location
  • additional capacity to augment existing internal resources

Our call center can be operational within 60 minutes of notification and can staff as many as 200 or more seats simultaneously. Staffing is scalable and determined by the client organization. In addition, your organization will have access to real-time, pre-established custom reports to keep you informed at all times.

Supporting Human Resources with Call Center Capacity

A crisis will undoubtedly challenge internal human resource capacity. Our experience demonstrates that an HR phone bank can effectively serve as an extension of the HR department in quickly responding to employees’ needs and concerns in the aftermath of a crisis or challenging situation.

Our HR phone bank can be operational within 60 minutes of notification and can staff as many as 200 or more seats simultaneously. Representing your organization, our call center specialists will collect and provide information as dictated by company representatives. In addition, our specialists can respond to issues that may include questions about alternate work locations, schedules, pay, benefit coverage, and resources available.

The duration of use of the call center is at the discretion of the client organization and could be hours, days, or weeks, depending upon the situation.